Returns / Exchanges / Warranty / Size Changes

Returns, Exchanges, and Resizing Policy

Custom and Made-to-Order Jewelry

AURORA BY KOH's made-to-order, custom, and personalized jewelry is delivered as unique and special pieces. Therefore, returns, exchanges, and refunds are not accepted. We hope you will enjoy your jewelry, crafted exclusively for you, forever.

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In-Stock Items (Ready to Ship)

For in-stock items, returns will only be accepted if the following conditions are met:

• You contact us within 7 days of receiving the item.
• The item is unused, unworn, and in new condition.
• All accompanying packaging and certificates are intact.

If your return is approved, you will receive store credit. Refunds to the original payment method are not issued.

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Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom and made-to-order jewelry
• Engraved or personalized items
• Used, resized, or altered items
• Items returned without prior authorization

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Return Process

If you wish to make a return, please contact us via our inquiry page within 7 days of receiving your item. Once approved, we will provide instructions for returning the item. Returns sent without authorization will not be accepted.

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Shipping and Handling Fees

• Return shipping costs are the responsibility of the customer.
• For your peace of mind, please use a trackable and insured shipping method.
• Original shipping fees are non-refundable.

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Ring Resizing

We offer ring resizing services to ensure your ring fits your finger beautifully.

• The first resizing is free of charge (up to ±2 sizes).
• Some designs may not be resizable; please inquire beforehand.

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Damaged or Incorrect Items

In the unlikely event that your item is damaged or incorrect, please contact us with photos within 48 hours of arrival. We will respond promptly and sincerely.

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Sale Items

All sale items are final sale and cannot be returned or exchanged.